Skip to content

Overview

This lab introduces Remote Access and related features to help you troubleshoot and support RoomOS devices efficiently. You'll learn how to manage devices across distributed and scaled deployments for a seamless support experience.

This course is designed for Cisco partners, integrators, and administrators working with RoomOS and MTR video devices.

Before we dive in, here are a few important notes.

Disclaimer

Although the lab design and configuration examples can be used as a reference, please contact your Cisco representative or a Cisco partner for design-related questions. The official guidelines and documentation for the feature can be found here:

Remote access to Board, Desk, and Room Series devices.

Learning Goals

In this course you will learn how to:

  • Use and leverage Remote Access
  • Configure and support RoomOS and MTR devices with Remote Access
  • Reduce in-room presence during support
  • Visually verify issues remotely
  • Resolve issues remotely
  • Verify customizations remotely
  • Mitigate the limitations of Remote Access and how to bridge the gap

Control Hub Access

In this course we will use Control Hub to remotely access devices.

To log into Control Hub go to Control Hub and sign in with the email and password provided to you by the instructor.

Guides

Here is a list of guides you can follow throughout the lab:

Scenarios

Here is a list of scenarios we will cover in this lab:

Let’s get started

If you're ready, let's begin with Hello Remote Access.