Hello Remote Access

Your first remote access session

To get started let’s make sure we can start a Remote Access session on your device. We first need to make sure the settings are properly set and you can start a Remote Access session from Control Hub.

Remote Access is already enabled for the org we are using, but for reference this is how you would activate the feature, by following Enable Remote Access for your company via Control Hub guide.

Once that is done log in to Control Hub, on the devices tab search for your device and open it. You will open the device's page in control hub where you have a lot of information and extensive control over the device. What interests us is the Remote Access feature in the support card as seen in the image below:

Click Open and you will land on the Remote Access page.

Here you can see the occupancy and room state at the top and, as an admin, decide if you want to start your session now or when the room is empty.

The page also shows an overview of the capabilities of the feature and an reminds you of a few things before starting the session:

Once you click "Start the session" the device will display a popup message along with a sound cue letting any user present know the a Remote Access session is about to start. After 20 seconds, the session will start and you will have control over the device from Control Hub.

If you are able to see the device interface on control hub you are ready for the first scenario! Let’s go to Scenario 1 - Language.