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Building Webex Contact Center connectors: Configuration and Troubleshooting
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      • Overview
      • Integrate Webex Contact Center with Saleforce Using the Legacy CRM Connector
      • Integrate Webex Contact Center with Saleforce Using the New CRM Connector
      • Integrate Saleforce Connector with WebRTC
      • Presence Synchronization Between Salesforce and Webex Contact Center
      • Data Lookup Using CAD Variables
      • Case Lookup Using Custom CAD Variables and Agent Desktop Screen Pop
      • Automatic New Case Creation Using Custom CAD Variables