Lab 10 - Alerts and analytics

Now that we've configured Webex Suite settings, groups, locations, and users, let's explore how to stay informed and proactive by using alerts and analytics.

Alerts

Use case and solution	Control Hub > Alert Center
Alert Center is where critical alerts created automatically by Webex services will show. Looks like you’re all caught up for now!	Alerts > All alerts
Let’s look how we can get notification on a prebuilt rule that may be of importance to us. We’re usually on top of these types of things, but I like all the notifications I can get! The IT staff needs be alerted if my SSO Identity Provider (IdP) certificate is expiring so I can renew it before it interrupts service for end-users.	Manage > All rules SSO IDP Certificate expiry Email: Enable – add any email Webex space: Enable This will create a space with the first alert. You could also use an existing space.
There isn’t a standard rule that meets our needs for devices, so let’s create our own. We’re choosing devices, but note that you can also create rules for Meetings and Calling. RoomOS operational alerts in Control Hub inform admins about issues with Cisco RoomOS devices like Webex Boards and Desk, helping quickly detect and fix problems to keep meetings smooth. That is – you can avoid those panicked calls from users that join their important meeting that is in 5 minutes!	Manage > Create rule Summary Service: Devices Type: RoomOS operational alerts Severity:High Title – RoomOS Code Red Target – All devices Delivery channel Email: enable Email address: admin@pps.com Webex space: enable 1 to 1 bot: enable Email address: bot@pps.com
Review the rule you created or make changes.	Manage > My rules RoomOS Code Red

Think about it: What alerts do you need to see in the Alert Center in the mornings while you drink your coffee and for which do you need notifications?

Analytics

Description	Control Hub > Monitoring > Analytics
No action to take but observe the summary page.	Summary Click across the top options and note the different widgets providing data. (Meetings, Messaging, Calling, etc.)
Let’s check utilization of the Rainbow Think Tank! When you start adding more workspaces and devices, there are times when you’d like to review one workspace.	Workspaces > Filters Select a dimension Workspace name Check Rainbow Think Tank There's no data, but explore the widgets
Control Hub Administrators can customize the summary page and add widgets containing the content they want to see. Admins can also create new dashboards and organize them by sections. Imagine having one place to see everything that is important to you! What better way to “optimize”. Create a dashboard with multiple sections, each with data for a different workload	My Dashboards > Add Dashboard > Edit Dashboard New Dashboard 1 tab: Change name to Cross-Service Analytics Click into the tab. It's to the right of Summary. Change Section Name 1: Meetings Click on the text in the horizontal box Add Widgets Service: Meetings Metrics: All Dashboard section: Meetings Available Widgets: Select 5 Note the KPIs, Charts, & Tables Use the plus sign to add & make sure to click Add widget at the bottom Create a new section Scroll down to find the plus sign Follow steps above starting with "Change Section Name" This time you chose a name and a service!

Think about it: What do you need to see on your dashboard to continue to optimize Webex as usage ebbs and flows?