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Lab 6 - Calling

Webex Calling provides a robust set of features to enhance your organization's communication, and it’s all in the cloud. In this lab, you'll review and optimize key Webex Calling service settings, then adjust client-specific settings as needed. Finally, you'll import and apply feature changes for your Calling users to ensure the best experience across your organization.

The Calling settings chart shows which Calling settings are set by default and which you can change for groups using a template or bulk tools to override. Use the chart as a quick reference to see default settings versus customizable options to fit your organization’s needs

Service settings

Use Case & Solution Control Hub > Services > Calling > Settings > Service
Note: Most individual settings require clicking save before moving to the next setting.
IT security policies dictate that voicemail passcodes be reset at a regular interval.
  • Set the time period for passcode expiration.

Voicemail

  • Set the number of days after which passcode expires to 30
Employees have complained about the number of spam calls they receive.
  • Create a call block list.

Call Block List

  • Enable: Block calls from hidden/private numbers
Enabling call recording announcements ensures call participants are informed, supporting legal compliance and transparency. Local laws require all emergency calls be recorded.

  • Turn on compliance announcements and emergency call recording.

Call Recording

  • Compliance announcements: Enable play announcement for inbound and outbound PSTN calls
  • Record emergency calls: Enable
For training and compliance, all employee calls should be recorded. Manage User Calling Data

Bulk change recording access

All Locations > Download Data

  • Specific user data for download:
    • Recording
    • Voicemail
  • Once download is initiated, go to View upload history tasks to download the most recent file
Edit the CSV file
    All employees
    • Column GP Call Recording enabled: TRUE
    • Column GQ Call Recording type: Always
        These are case sensitive!
    Contractors
    • Kellie Melby, Eric Steele, Stefan Mauk
    • Column B: Voicemail enabled – FALSE

    Upload CSV file. You should see that 8 records have been updated.

All users have the same physical phone and need the same speed dial button configured.

  • Create a Line Key Template
Device

Configure Default Device Settings > Line Key Templates > View Templates > Create custom template

  • Template name: 9851 Speed Dial
  • Device Model: Cisco 9851
  • Assign Line Key
    • Order 2: Speed dial
    • Line Key Label: Cisco Support
    • Destination: 18005536387
  • Assign template
    • Locations: PPS Corporate
    • Current device layout: Default Layout
    • 8 devices will be found. Apply Custom Layout.

Webex App settings and template

Use Case & Solution Control Hub > Services > Calling > Settings
Company policy dictates that users cannot block their caller id or manage any of their voicemail settings in the Webex App and/or User Hub (user.webex.com)

  • Remove caller ID and voicemail settings from User Hub.

Webex App > Hide Calling Settings

  • Call Settings: Disable Block caller ID
  • Voicemail: Disable all
Contractors should not be able to share content or request/give remote control of shared content.

  • Change sharing settings using a template for the contractors.

Templates > Webex App > Create template

  • Template name: PPS Contractors
    • Description: Disable Sharing
  • Disable:
    • Request remote control
    • Give remote control
    • Screen sharing
  • Apply template to PPS Contractor group

Think About It Think about it: Which Calling settings might need to be changed for your organization or for certain groups?