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Congratulations & Challenge

Departments and distribution

PPS

Go Beyond! and challenge yourself

Your trial is capable to configure Customer Assist Queues! Customer Assist Queues have additional features:

  • Agent and Supervisor Experience in the Webex app, upgrade Eric Steele, Anita Perez and Charles Holland license to Customer Assist.
  • Create a new Queue, but now Customer Assist: Services-> Customer Assist->Queues->Add Queues-> add www.webex.com as the screen pop. The wizard of creation its almos the same. Add Charles as supervisor, Anita and Eric as agents in the queue. Assign a number to the Queue. Customize your queue as you like.
  • Login as Choland in the webex app, in a different device, like your mobile phone or a different computer you can login as Eric. Test the Agent and Supervisor Customer Assist experience. Monitor Eric as a supervisor in the webex app. Need help? Webex Help Article

Survey

Please make sure to take the survey:

Passcode: WebexCallingLab