Lab 2 - Location Settings

In this lab, you will learn how to add locations.

• Paw Pet Supply Solutions desire their telephone system configured in a certain way:

  • There is 2 locations: HQ and Factory
  • Cisco Calling Plan is used as PSTN for both locations
  • 10 numbers ordered for each location
  • Prefixes for the extension will be: HQ 81 and Factory 82
  • Open Hours defined per location to be used for users, and calling features

Login Credentials

URL	admin.webex.com
Login	Charles Holland – Webex Administrator

Instructions

1.	Management-> Locations-> dCloud-> Location info
	San Jose is the headquarters and main location Rename dCloud location Location name: HQ Webex Help Article
2.	Management-> Locations-> Manage locations-> Create manually
	Paw Pet Solutions has a factory in Houston, TX. Add a location Location name: Factory Address: 4501 North Main Street, Houston, TX 77009, USA Time zone: Chicago Country – USA Language – English In your new Factory location go to Calling and click “Set up calling” after creating your location and then close the PSTN connection window, on Cancel, or the x button.You will set up the PSTN connection in another step Webex Help Article
3.	Management-> Locations-> Select location-> PSTN->PSTN Configuration->PSTN connection->Manage
	HQ and Factory will use the Cisco Calling Plan Assign a PSTN Connection to each location Location: HQ Connection Type: Cisco Calling Plans Contract Information: Your name, Student login email address Services Address: HQ location address (already entered) Authorized Contact: Your name Job title: Admin Click on done (add numbers later) Repeat steps for Factory location Webex Help Article
4.	Services-> PSTN & Routing-> Numbers-> Add numbers
	Each location needs 10 numbers Order and add Numbers Location: HQ Number Type: PSTN Select an Area Code from the list Order 10 numbers Click view orders Click on the pending order to automatically change the status to provisioned Repeat steps for Factory location Webex Help Article
5.	Management-> Locations-> Select location -> PSTN-> PSTN Configuration-> Main number
	To make and receive calls each location needs a main number. Each location must present their own main number as their caller id. Assign a main number to HQ and Factory locations Select any of the available numbers You will need to know your locations main number in a subsequent lab; make a note of which ones you use. Webex Help Article
6.	Management-> Locations-> Select location -> Calling-> Dialing-> Internal dialing
	All location extensions are mirror images of each other. Add a routing prefix for each location HQ: 81 Factory: 82 Webex Help Article
7.	Management-> Locations-> Select location -> Calling-> Calling features settings-> Voice portal
	All locations need voicemail. Configure the voice portal for each location Incoming Call:Extension 200 Voice Portal Admin Passcode: 137041 Language: English Repeat steps for Factory location Webex Help Article
8.	Management-> Locations-> Select location -> Calling-> Calling features settings-> Schedules
	Calls coming into the main numbers need to route to specific options based on the time of day. Create a schedule for HQ and Factory locations Name: Open Hours Schedule Type: Business Hours Monday – Friday 9:00 am – 5 pm Webex Help Article

STOP - END OF LAB