Lab 2 - Location Settings

In this lab, you will learn how to add locations.

• Paw Pet Supply Solutions desire their telephone system configured in a certain way:

  • There is 1 locations: HQ
  • Cisco Calling Plan is used as PSTN
  • 10 numbers ordered
  • Open Hours defined to be used for users, and calling features

Login Credentials

URL	admin.webex.com
Login	Charles Holland – Webex Administrator

Instructions

1.	Management-> Locations-> dCloud-> Location info
	San Jose is the headquarters and main location Rename dCloud location Location name: HQ Webex Help Article
2.	Management-> Locations-> Select location-> PSTN->PSTN Configuration->PSTN connection->Manage
	HQ will use the Cisco Calling Plan Assign a PSTN Connection to the location Location: HQ Connection Type: Cisco Calling Plans Contract Information: Your name, Student login email address Services Address: HQ location address (already entered) Authorized Contact: Your name Job title: Admin Click on done (add numbers later) Webex Help Article
3.	Services-> PSTN & Routing-> Numbers-> Add numbers
	The location needs 10 numbers Order and add Numbers Location: HQ Number Type: PSTN Select an Area Code from the list Order 10 numbers Click view orders Click on the pending order to automatically change the status to provisioned Webex Help Article
4.	Management-> Locations-> Select location -> PSTN-> PSTN Configuration-> Main number
	To make and receive calls the location needs a main number. The location must present their own main number as their caller id. Assign a main number to HQ Select any of the available numbers You will need to know your main number in a subsequent lab; make a note of the number. Webex Help Article
5.	Management-> Locations-> Select location -> Calling-> Calling features settings-> Voice portal
	HQ needs voicemail. Configure the voice portal Incoming Call:Extension 200 Voice Portal Admin Passcode: 137041 Language: English Webex Help Article
6.	Management-> Locations-> Select location -> Calling-> Calling features settings-> Schedules
	Calls coming into the main number need to route to specific options based on the time of day. Create a schedule for HQ Name: Open Hours Schedule Type: Business Hours Monday – Friday 9:00 am – 5 pm Webex Help Article

STOP - END OF LAB