Lab 9 - Admin-controlled user features

In this lab, you will learn to configure admin-controlled user features.

Paw Pet Supply Solutions desire their telephone system configured in a certain way:
- Rebekah needs to activate the operation mode in the Product Development HG
- Anita monitor Eric, Kellie and Sales users.
- Anita when booking using Hotdesking need a number from the Factory Location

URL	admin.webex.com
Login	Charles Holland – Webex Administrator

Instructions

1.	Management-> Users-> Rebekah Barretta-> Calling-> Calling handling -> Mode management
	Rebekah Barretta needs access to change the Product Development Hunt Group’s operating mode to ensure calls are properly routed when all agents are unexpectedly unavailable. Enable mode management for Rebekah Barretta Add Product Development HG Take note of Rebekah’s email address for the next lab! Webex Help Article
2.	Management-> Users-> Anita Perez-> Calling-> Between-user permissions-> Monitoring
	Anita Perez needs to quickly identify and answer calls on monitored lines to improve response times and customer service Add monitored lines to Anita Perez’s profile Users: Sales1@YourFullName##.com Sales2@YourFullName##.com Eric Steele Kellie Melby Webex Help Article
3.	Management-> Users-> Anita Perez-> Calling-> Between-user permissions -> Hotdesking
	Anita Perez needs the Houston virtual phone number added to her Hotdesking profile to appear local to Houston clients while working at a temporary desk Add: Houston Cust Line1 Webex Help Article

STOP - END OF LAB