Lab Guide: Getting started

This guide is structured into multiple labs, each focusing on a specific aspect of Webex Calling configuration. To successfully complete the exercises:

• Follow Steps Sequentially

  • Numbered steps must be followed precisely
  • If a setting in Control Hub is not listed in the task instructions, leave default settings or skip

• Access URLs and Login

  • Download Presentation
  • Use specified URLs (e.g., admin.webex.com) for portals
  • Download the Login Credential file, you will be asigned a student number
  • All users in your organization have the same password
  • Ensure correct login for each task
  • Join Webex Space for LAB-1251

• End of each lab section marked by "STOP – END OF LAB”

  • Wait for further instruction before moving forward

Customer Scenario

This lab guide provides step-by-step instructions for configuring Webex Calling to meet the business needs of our fictional customer, Paw Pet Supply Solutions, who are new to the platform.

Company Profile: Paw Pet Supply Solutions

• Paw Pet Supply Solutions is an emerging leader in the pet supply industry.
• Provides high-quality, innovative products for pet care.
• Committed to animal well-being and customer satisfaction.
• Aims to be a trusted partner for pet parents.

Setup and Requirements

• Locations: HQ in California, Factory in Texas
• Communication Platform: Webex Calling with Cisco Calling Plan as PSTN solution
• Departments: Marketing, Sales, Product Development
• Numbers: Main number for Sales, Auto Attendant for Marketing and Product Development
• Business Hours: 9 am – 5 pm, voicemail after hours
• Sales Department Specifics: Call pickup, call hold for department members, company-wide announcements
• Product Development Specifics: User-controlled voicemail routing
• Shared Resources: Shared Cubicles at HQ, Conference rooms with Room Board devices and phones, all employees use MPP phones.
• Pre-configured Environment: Foundational elements already created for streamlined experience:
• One location: “dCloud”, to be renamed
• Eight users: one administrator, seven standard users.
• All users require Webex Calling licenses

Disclaimer

Although the lab design and configuration examples could be used as a reference, for design related questions please contact your representative at Cisco, or a Cisco partner.

Lab Access

Use your browser to access Control Hub admin.webex.com as well as the User Portal user.webex.com

• Login Credential file
• Use your student number to locate your admin user
• All users in your organization have the same password