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Building Webex Contact Center connectors: Configuration and Troubleshooting
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      • Overview
      • Task 0 - Integrate Webex Contact Center with Saleforce Using the Legacy CRM Connector
      • Task 1 - Integrate Webex Contact Center with Saleforce Using the New CRM Connector
      • Task 2 - Integrate Saleforce Connector with WebRTC
      • Task 3 - Presence Synchronization Between Salesforce and Webex Contact Center
      • Task 4 - Data Lookup Using CAD Variables
      • Task 5 - Case Lookup Using Custom CAD Variables and Agent Desktop Screen Pop
      • Task 6 - Automatic New Case Creation Using Custom CAD Variables