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Welcome to the Webex Customer Contact Center Bootcamp!

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Webex Customer Contact Center Bootcamp

Our three key CX software workloads work together to reimagine customer experience. In this bootcamp we will completing three labs that cover these three pillars:

  • Lab 1 - Proactive Journeys – Anticipate customer needs and proactively address issues before they arise.
  • Lab 2 - AI Agents – Automate and resolve common queries efficiently, reducing wait times and improving satisfaction.
  • Lab 3 - Human-AI Collaboration – Equip human agents, supervisors, and analysts with AI-driven insights and assistance, enhancing empathy and service quality.

By embedding AI at every touchpoint, Cisco helps businesses create intelligent, adaptive, and empathetic customer experiences - where every interaction is optimized for both efficiency and personalization.

You can navigate to each Lab using the navigation links provided in this pages top banner, good luck and we hope you enjoy our bootcamp!