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LAB-2342: Hands-on AI in Action with Webex Contact Center: Enhancing Self-Service, Agent Assistance & Customer Insights
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    • Getting Started
    • Topic Analytics
    • Autonomous AI
    • IVR Campaign
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    • Home
      • Lab Overview
      • Access you Lab Environment
        • Lab overview
        • Mission 1: Explore Topic Analytics
      • Conclusion
          • Lab overview
          • Mission 1: Create AI Autonomous Agent
          • Mission 2: Configure Action and create an order
          • Mission 3: Integrating the AI Agent with Flow for Voice Calls
        • Conclusion
          • Lab overview
          • Mission 1: AI Agent Transfer Summary
          • Mission 2: Real Time Transcript
          • Mission 3: Wrap Up Summary
          • (Read Only) Mission 4: Call Drop Summary
          • (Read Only) Mission 5: AutoCSAT
        • Conclusion
          • Lab overview
          • Mission 1
          • Mission 2
        • Conclusion
        • Lab overview
        • Mission 1: Portal Overview
        • Mission 2: Configure Campaign
      • Conclusion
          • Lab overview
          • Mission 1: Configure Scripted Agent to answer basic questions
          • Mission 2 : Integrate Scripted Agent with Voice Flow.
          • Mission 3 : Configure flow to track an order
          • Mission 4 : Configure the fulfillment
          • Mission 5 : Deliver fulfillment results to the caller
        • Conclusion
          • Lab overview
          • Mission 1: Create Chat Appliction and configure Webex Engage
          • Mission 2: Upload and configure Webex Connect flow
          • Mission 3: Test the AI Agent integration with the Digital Channel
        • Conclusion