Conclusion

Lab Summary: Webex AI Assistance

In this lab, you explored key AI features in Webex Contact Center that enhance customer service and agent efficiency.

Highlights

• Agent Transfer Summary: Gives agents context from Virtual Agent interactions.
• Real-Time Transcription: Improves accuracy and response time.
• Dropped-Call Summary: Helps agents resume conversations smoothly.
• Auto CSAT: Uses AI to predict satisfaction for every interaction, beyond traditional surveys.

Takeaway

Cisco AI features streamline operations, boost communication, and elevate the customer experience in modern contact centers.