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Conclusion

In this lab

You successfully explored the capabilities of the Webex Autonomous AI Agent by creating and configuring an AI-powered assistant for a flower shopping experience.

Key Capabilities Implemented:

  • Designed the virtual agent to:
  • Recommend suitable flowers based on the customer's occasion

  • Calculate the total price of the selected flowers

  • Configured actions to:

  • Integrate with a Customer CRM/Database

  • Generate orders and provide customers with a real-time order number

  • Enabled post-order communication by:

  • Sending order confirmation details via SMS
  • Ensuring a seamless and efficient user experience

This setup showcases a complete AI agent workflow—from recommendation to transaction and customer notification—using Webex Contact Center’s Autonomous AI Agent capabilities.

This hands-on exercise demonstrated how Webex Autonomous Agent can streamline business processes, enhance customer interactions, and integrate with external systems to deliver a comprehensive solution.