Skip to content

Lab overview

Story

In this lab, you will learn how to integrate your AI Agent with a Digital Channel. You will configure a Webex Connect flow using the AI Agent you created in the previous lab and test the integration through a sample website.

Call Flow Overview

  1. A customer starts a chat from the website
  2. The AI agent will suggest flowers that suit the occasion.
  3. Customers will also be able to design their own bouquets from single flowers.
  4. AI Agent will generate the order details and total price based on the infrmation in knowledge base
  5. AI Agent will send the information about the order to the third pary system.
  6. Customer will receive email confirmation with the order details.
  7. The customer can always be transferred to a live agent along with the details of the conversation between the AI agent and the customer.