Conclusion

Congratulations on completing the Cisco Webex AI Agent Digital Channel Integration lab!

In this lab, you’ve gained hands-on experience integrating your AI Agent with a digital channel using a Webex Connect flow. You successfully configured and tested the integration through a sample website, enabling a seamless customer experience.

You explored how the AI Agent interacts with customers to suggest flowers, assist in designing custom bouquets, generate order details and pricing, and send order information to third-party systems. Additionally, you saw how the AI Agent facilitates email confirmations and ensures a smooth handoff to a live agent, complete with conversation details.

These skills empower you to design intelligent, end-to-end virtual agent solutions that enhance customer engagement across digital channels. Keep building and refining your expertise to create impactful conversational AI experiences!