Mission 2: Configure Campaign

Mission Details

Your mission is to create a new campaign that will deliver call to your cellphone number. When you answer the call, you will be connected to the Blossom AI Agent for interaction.

Task 1. Create Flow for the Campaign.

1. Login to Control Hub

2. Go to Contact Center > Flows, click on Creat Flow.

3. Click on Start Fresh.

4. Name the flow as OutDial_Flow_2000_ and click Create Flow.

5. In the Main Flow, add End Flow block and connect New Phone Contact block to the End Flow block.

6. Click on the Event Flows.

7. Add GoTo node and connect it to Outbound Campaign node.

8. Click on GoTo node and configure it with the Flow that you created in earlier labs for AI agent. It could have the name Flow: AutonomousAI_Flow_2000_ and click Create Flow if you completed all the previous lab. If you just started from this lab, then you need to create another flow with your Virual Agent.
   
   Also Validate and Publish the Flow.

Task 2. Create Outdial Channel for the Campaign.

1. Click on Channels then click on Create Channel

2. Name the Channle as _2000_Channel_Outdial. Select Type as Outbound Telephony.

3. Configure Service Level Threshold with 300 seconds, select the flow that you have created in the previous Task, add a music on hold and select the Outdial Queue with name 2000_Campaign_Q

Task 3. Configure new Campaign.

1. Login to Webex Campaign Manager using the Chrome Profile that you created in the previous Mission.

2. Click on Campaign groups and select 2000_Campaign_Group.

3. Click on Creat campaign.

4. Click on Dialer Configuration. Select Channel (Entry Point) that you have created in the previous Task. Dialer mode select as Progressive IVR. Then Save changies.

5. Click on Contact list source, select Manual file upload.

6. Select preconfigured field mapping with name 2000_Lab. Select experation value to 30 days. Then click on Save changies.

7. Select Daily schedule. Configure the start day and active hours during the day. Then Save changies

8. Click on Schedule exlusion dates and just Save changies.

9. Select Contact attampt strategy and click on Configure.

10. Change the Cycle internval to 1 minute and click on Save.

11. Once the attempts strategy is configurd, click on Save changies.

12. Click on Suppression rule sets. Then select Suppression rule not require option. Save changes.

13. Confirm that you would like to Continue without supression rules.

14. Click on Save & exit the Campaign configuration.

15. Name the Campaign as _2000_Campaign. For P&L from the list select TrainingAB_PL_17748776940323. For Purpose select from the list Sales, and click on Save campaign.

16. You will see you campaign will show up in the DRAFT status.

Task 4. Upload Contact List.

1. Click on Customers_List_sample to download the sample file.

2. On the next page, click on Download.

3. Open the file and change the number to your 10 digits cellphone number.

4. Go back to Webex Campaign Manger, find your campaign and click on Manage contact lists.

5. Click on Upload file to create contact list.

6. Click on Browse, select your file and then click on Save and Proceed.

7. If you click on Refresh you should see the contact list is Active.

8. Close the Manage contact list page.

9. Find your Campaign and make it Active.

10. On the next page click on Confirm

11. Click on Refresh you should see that you campaign is Running.

12. Initially, the contact will be in the Eligible Open status. Wait until the contact transitions to Sent to Dialer - Awaiting Outcome. At that point, you should receive a call. When you answer, please say "Hello" to allow the system to detect a live voice. Once detected, you will begin the conversation with the AI Agent.

13. Open up your flow, and you can trace this call.

14. If you need to upload the new list, first Pause the campaign. (DO NOT Stop the Campaign)

15. Upload the new contacts.

16. Resume the Campaign.