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Lab overview

AI Autonomous Agent Overview

The Autonomous AI Agent for performing actions can handle various tasks, including:

  • Natural Language Processing (NLP)—Understand and respond to human language in a natural and conversational manner.
  • Decision making—Make informed choices based on available information and predefined rules.
  • Automation—Automate repetitive or time-consuming tasks.

Story

You are designing a Webex Autonomous AI agent for a flower store. This AI agent will recommend flowers to customers based on the occasion, collect order details, calculate the total price, update the order information in a third-party application using APIs, and send a confirmation SMS with the order details.

Remember, customers will trust the AI Agent only when they truly believe it can assist them effectively. That’s exactly what you’ll be working to achieve in this lab!

Webex AI Agent

Call Flow Overview

  1. A new call enters the voice flow.
  2. The AI agent will suggest flowers that suit the occasion.
  3. Customers will also be able to design their own bouquets from single flowers.
  4. AI Agent will generate the order details and total price based on the information in knowledge base
  5. AI Agent will send the information about the order to the third party system.
  6. Customer will receive SMS confirmation with the order details.
  7. The customer can always be transferred to a live agent along with the details of the conversation between the AI agent and the caller.