Mission 3 : Configure flow to track an order

Mission Details

Your mission is to configure intents, entities, and responses to check the status of an existing order that you created in the Autonomous AI Agent lab. In the next Mission 4, you will configure Fulfillment for this order tracking flow.

Build

Task 1. Test the Order tracking flow.

1. Click on the Preview button on the top right side to test the bot. Try the bot flow by typing I want to track my order. You will see that the Scripted AI agent is not yet configured to assist with this task.

Task 2. Configure intents, entities, and responses.

1. While on the Script configuration page, switch to Entities tab and click on the Create entity option. Provide the name as . Entity type select as Digits. Provide Length as 2

2. While on the Script configuration page, switch to Intents tab and click on the Create Intent button located in the top right corner.

3. Add a new intent by providing the intent name as track_order and include the following two utterances:

   • I want to track my order
   • What is my order status?

4. Click on the Generate button to utilize Generative AI for creating additional training phrases.

5. Enter a description such as Generate intents to track an order status Set the Number of Variants to 10, which will determine the number of new phrases to be generated.

6. Click on + Link and add order_number as an entity.Make it as Required. Click on the Response search and select order_number response. .

7. You can review it later, but for your information, the order_number response was preconfigured for you for this lab. In this response, the AI agent simply asks for the order number. Refer to the picture below. This is an interim response needed to fill the entity.

8. Scroll down and click on Create new response.

9. Name the response as track_order. Update variant 1 test to Please wait while I check the order status..

10. Add Voice Channel.

11. Configure Voice Channel with the same variants and click on Create.
    Please wait while I check the order status.

12. Now after we added the response to our intent we can complete the intent configuration. Click on Add on the right bottom corner. Save and Publish the Scripted AI Agent.

13. Click on the Preview button on the top right side to test the bot. Try the bot flow by typing I would like to track my order and provide an order number that you created earlier.

Congratulations, you have officially completed this mission! 🎉🎉