Lab overview

Story

The mission is designed to provide a hands-on understanding of creating Scripted AI Agents. It covers key tasks such as creating a virtual agent using a template, integrating the AI Agent with a flow for voice calls, updating AI Agent responses, adding new intents and entities, enhancing training data using generative AI, and using fulfillment to track order status

Call Flow Overview

1. A new call enters the flow.
   
2. The AI Agent interacts with the caller by asking configured questions.
   
3. The AI Agent can response about the store business hours based on the configured intents and responses.
   
4. The AI Agent can track an order based on the provided order number.