LAB-2351 - Webex Contact Center Customer Experience Voice
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LAB-2351 - Webex Contact Center Customer Experience Voice
Home
Lab
Lab
Overview
Lab 0 - Preconfiguration - Getting to know your setup
Lab 1 - Enhancing the caller experience
Lab 2 - Call distribution groups
Lab 3 - Rank queues
Lab 4 - Attributes and Skills based routing
Lab 5 - Routing based on CC metrics - APIs from flow
Lab 6 - Skills relaxation (optional)
Conclusion
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