Analyzer report

Creating your Analyzer report

Login into your control hub admininstrator interface at https://admin.webex.com

Click the Contact Center link on the left pane and click on the Analyzer link

Alternatively you can also visit the link directly at https://analyzer-v2.wxcc-us1.cisco.com/analyzer?ciClusterId=PF84

Click on Visualization

Search for Call_Details_Report. You will see

the report appended with a time stamp.

Let's edit the report, click on the three vertical dots on the report tile and choose Edit.

Now use the filter to add the queues you are interested in

Click Save As

Now remember to change the name of the report to reflect your attendee ID and

Click Preview to run the report