Skip to content

Lab 0 - Preconfiguration - Getting to know your setup

Please submit the form below with your Attendee or pod ID. All configuration entries in the lab guide will be renamed to include your pod ID.




Learning Objectives

  1. Ensure that you have access to the email with instructions and credentials to access your lab. It is an email with the subject line - WebexCC: Lab Access. If you do not, please ask your lab proctor now
  2. Understand your configuration instructions
  3. Familiarize yourself how we will use Google Chrome profiles to simulate the situations for this lab

Know before you start

  1. We will be simulating situations in a shared lab tenant
  2. The Agents have been configured for you. You will be performing the rest of the configurations to route voice calls
  3. All your configurations should contain your attendee ID so the lab users don't step over each other's configurations
  4. Each of you has been provided with the phone number to dial (Entry point DN) and three agents (we will use only two in the exercises)
  5. Please ask for help when you need it

Note

Since we will be using the same Chrome browser for different roles we will use the Chrome Browser profiles to allow multiple logins into the different components of the Webex contact center. For the control hub, use the Administrator profile created for you in the Chrome browser. Always offer Chrome to remember your credentials and password for this lab. We will create the user profiles below - Admin, Agent 1, Agent 2 and Supervisor

Profiles Profiles

Creating Chrome user profiles

Open the Windows Terminal (Windows key and type Powershell). Paste and run the following code. You will see 4 new Chrome shortcut icons on the desktop

$DesktopPath = [Environment]::GetFolderPath("Desktop")
$shell = New-Object -ComObject WScript.Shell
$shortcut = $shell.CreateShortcut("$DesktopPath\WxCC Admin.lnk")
$shortcut.TargetPath = "%PROGRAMFILES%\Google\Chrome\Application\chrome.exe"
$Shortcut.Arguments = "--user-data-dir=%USERPROFILE%\chromeProfiles\admin"
$Shortcut.Save()
$shortcut = $shell.CreateShortcut("$DesktopPath\WxCC Supervisor.lnk")
$shortcut.TargetPath = "%PROGRAMFILES%\Google\Chrome\Application\chrome.exe"
$Shortcut.Arguments = "--user-data-dir=%USERPROFILE%\chromeProfiles\Supervisor"
$Shortcut.Save()
$shortcut = $shell.CreateShortcut("$DesktopPath\WxCC Agent1.lnk")
$shortcut.TargetPath = "%PROGRAMFILES%\Google\Chrome\Application\chrome.exe"
$Shortcut.Arguments = "--user-data-dir=%USERPROFILE%\chromeProfiles\Agent1"
$Shortcut.Save()
$shortcut = $shell.CreateShortcut("$DesktopPath\WxCC Agent2.lnk")
$shortcut.TargetPath = "%PROGRAMFILES%\Google\Chrome\Application\chrome.exe"
$Shortcut.Arguments = "--user-data-dir=%USERPROFILE%\chromeProfiles\Agent2"
$Shortcut.Save()

profiles

Check the desktop of your lab PC. You should find 4 Chrome shortcuts created - WxCC Admin, WxCC Agent1, WxCC Agent2 and WxCC Supervisor

When you click on the links

profiles

You can customize each profile to be easily identifiable with a name and/or icon of your choice

profiles

We will use the Admin profile first in the next section.