LAB-2352 - Webex Contact Center Advanced Lab: AI-powered Customer & Agent Experience
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LAB-2352 - Webex Contact Center Advanced Lab: AI-powered Customer & Agent Experience
Home
Table of Contents
Start Lab
Start Lab
Lab Overview
Lab Guide
Lab Guide
Pre-Requisites
Lab 1 Configure Text-To-Speech (TTS)
Lab 2 Webex AI Agents
Lab 3 Seamless AI to Human Agent Handoffs
Lab 4 Call Drop Summary
Lab 5 Agent Wellness
Lab 6 (BONUS) Supervsior Login
Lab 7 (BONUS) Future agent login
Lab 8 (BONUS) Autonomous Agents
Conclusion
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