Table of Contents
Pre-Requisites Easy 15 mins
| Topic | Type | Link |
|---|---|---|
| Agent and Flow Experience | Activity | Go to section |
LAB 1: Configure Text-To-Speech (TTS) Easy 10 mins
| Topic | Type | Link |
|---|---|---|
| 1: Enable Text-To-Speech | Exploration | Go to section |
LAB 2: Webex AI Agents Intermediate 30 mins
| Topic | Type | Link |
|---|---|---|
| 3. Configure Virtual Agents | Configure | Go to section |
LAB 3: Seamless AI to Human Agent Handoffs Intermediate 30 mins
| Topic | Type | Link |
|---|---|---|
| 1: Configure Intelligent Virtual Agent Handoffs | Configure | Go to section |
LAB 4: Call Drop Summary Easy 15 mins
| Topic | Type | Link |
|---|---|---|
| 1: Configure Call Drop Summary? | Configure | Go to section |
LAB 5: Agent Wellness Easy 10 mins
| Topic | Type | Link |
|---|---|---|
| 5: Configure Agent Wellness | Configure | Go to section |
LAB 6 (BONUS): Supervisor Experience Easy 15 mins
| Topic | Type | Link |
|---|---|---|
| 1: Explore Supervisor Experience | Exploration | Go to section |
LAB 7 (BONUS): Enhanced Agent and Supervisor Sign-in Experience Easy 5 mins
| Topic | Type | Link |
|---|---|---|
| Explore enhanced login | Exploration | Go to section |
LAB 8 (BONUS): Autonomous Agents Easy 5 mins
| Topic | Type | Link |
|---|---|---|
| Explore Autonomous Agents | Exploration | Go to section |