Webex Tenant Access
We will be using a Tenant which has already been configured for this class. Please refer to the table below for the login details.
| Tenant Number | Username | Password |
|---|---|---|
| 1 | CiscoWxConnect2+tenant01@gmail.com | NativeAIWx1! |
Note: The Webex Control Hub URL is always: https://admin.webex.com
dCloud Access
We are using Cisco eXpo for this lab. Please open the Expo URL to start the lab.
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Select the Explore button to get started.
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In the Terms and Conditions bot, enter your email, then check the box to accept the dCloud Terms & Conditions. When you have done this, select Continue.
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If you click Continue and see this error, click OK and notify your Lab Proctor right away so we can assist you.
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You are assigned a session. Select the Remote Desktop link next to WKST1 to open the jump box we will use for the entire lab.
Lab Topology
This demonstration includes several VMs. Most of the servers are fully configurable using the administrative level account. Administrative account details are included in the steps where relevant and in the server details table. You should not need to type in the password for server logins at any point, but are listed if you do find a situation where they are required.
Address and Credentials
| Demo VMs | Hostname | IP Address | Username | Password |
|---|---|---|---|---|
| AD / Exchange | ad1 | 198.18.133.1 | DCLOUD\Administrator | C1sco12345 |
| CUCM | cucm1 | 198.18.133.3 | administrator | C1sco12345 |
| Rogger | Ccerogger | 198.18.135.37 | DCLOUD\Administrator | C1sco12345 |
| PG | Ccecall | 198.18.133.12 | DCLOUD\Administrator | C1sco12345 |
| AW-HDS | ccedata | 198.18.133.11 | DCLOUD\Administrator | C1sco12345 |
| CVP Call Server CVP VXML Server | cvp1 | 198.18.133.13 | DCLOUD\Administrator | C1sco12345 |
| CVP Reporting Server | cvprep1 | 198.18.133.70 | DCLOUD\Administrator | C1sco12345 |
| Finesse | finesse1 | 198.18.133.16 | administrator | dCloud!23 |
| CUIC Live Data IdS | cuic1 | 198.18.133.15 | administrator | dCloud!23 |
| VVB | vvb1 | 198.18.133.143 | administrator | dCloud!23 |
| Cloud Connect | cloudconnect1 | 198.18.133.103 | administrator | C1sco12345 |
| Nuance Speech Suite | nuance1 | 198.18.135.126 | DCLOUD\Administrator | C1sco12345 |
| Workstation 1 | wkst1 | 198.18.133.75 | DCLOUD\sjeffers | C1sco12345 |
| Workstation 2 | wkst2 | 198.18.133.76 | DCLOUD\rbarrows | C1sco12345 |
| vCube | cc-vcube | 198.18.133.226 | admin | C1sco12345 |
Agent and User Information
| User Name | Role | User ID | Password | Endpoint Devices | Extension |
|---|---|---|---|---|---|
| Sandra Jefferson | Main Agent | sjeffers | C1sco12345 | Workstation 1 Jabber | 1080 |
| Josh Peterson | CRM Agent | jopeters | C1sco12345 | Workstation 1 Jabber | 1080 |
| Trudy Vere-Jones | CRM Agent | trujones | C1sco12345 | Workstation 2 Jabber | 1082 |
| Owen Harvey | Outbound Agent | oharvey | C1sco12345 | Workstation 1 Jabber | 1080 |
| Annika Hamilton | Outbound Agent | annika | C1sco12345 | Workstation 2 Jabber | 1082 |
| Helen Laing | UWF Agent | hliang | C1sco12345 | Workstation 1 Jabber | 1080 |
| Rick Barrows | Main Supervisor | rbarrows@dcloud.cisco.com | C1sco12345 | Workstation 2 Jabber | 1082 |
| James Braksted | UWF Supervisor | jabrakcs@dcloud.cisco.com | C1sco12345 | Workstation 2 Jabber | 1082 |