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Testing the Flow

Publish the Flow

Click on MAKE LIVE, add some comments (Optional) and click on Make Live again.

Trigger the Flow

  1. Click on the first Configure Webhook node in the flow, and copy the WebHook URL. We will use https://hooks.us.webexconnect.io/events/TOONJ56GSA as an example

  2. Go to https://appointment-management-production-095a.up.railway.app/demo-start.html

    • ATTENDEES WITH US MOBILE NUMBER

      Type your mobile number. This has to be a real working US mobile Number, the same one you chose as the Customer mobile number in the previous Backend Preparation section.

      In the Webex Connect Webhook URL input filed, paste your WebHook URL (https://hooks.us.webexconnect.io/events/TOONJ56GSA in this example). Click Submit.

    • ATTENDEES WITHOUT US MOBILE NUMBER

      Type your email address. This has to be a real working email address, the same one you chose as the Customer email address in the previous Backend Preparation section.

      In the Webex Connect Webhook URL input filed, paste your WebHook URL (https://hooks.us.webexconnect.io/events/TOONJ56GSA in this example. Click Submit.

    Testing the Flow

Follow the use case

Now you can interact with the flow, and check how:

  • Customer name is read from the database
  • AI Agent helps you choosing your preferred date fot the video visit
  • Video visit is scheduled, and links are sent to customer and expert
  • Customer and expert can join the video session