Lab Overview
**Enter your Last Name as the Attendee ID**
All configuration entries in the lab guide will be renamed to include your Attendee ID.
Your stored Attendee ID is:
Login Credentials.
Choose from any login credentials in the list below:
What is Suggested Responses
Suggested Responses uses AI and natural language processing (NLP) to analyze incoming customer messages in real time. Based on the customer’s query or message, the system presents agents with relevant, pre-composed response options based on the uploaded knowledgebase. Agents can review, edit, and send these responses, improving efficiency and consistency in customer communication.
Key Benefits
Increased Agent Productivity: Agents spend less time crafting responses from scratch.
Consistency: Ensures standardized, high-quality messaging across agents.
Faster Response Times: Reduces wait times for customers by accelerating agent replies.
Reduced Training Time: New agents can leverage AI-suggested responses to handle queries more effectively.
Suggested Responses AI Assistant Feature for Flower Shop
- Recommending flowers based on customer preferences or occasions and share it with the agent.
- Calculating total price in real time and share it with the agent.
- Check order status based on provided order ID, and share it with the agent.
Disclaimer
The lab design and configuration examples provided are for educational purposes. For production design queries, please consult your Cisco representative or an authorized Cisco partner. Let’s get started and discover how Webex Contact Center Flow Designer takes customer experiences from good to great!