Lab 0 - Provisioning
Last modified: Tue, 3 Jul 2023
Webex Contact Center Provisioning
This is a supportive videos that do not require any actions since your tenant is already provisioned. Videos demonstrate the initial provisioning tasks for New Webex Contact Center as well as applying production subscriptions to existing organizations.
Table of Contents
| Topic | Lab Type | Difficulty Level | Estimated length |
|---|---|---|---|
| Part 1: How to create Webex Contact Center Trial | Watch & Understand | EASY | 6 min |
| Part 2: Provisioning with Creating a New Customer Organization | Watch & Understand | EASY | 9 min |
| Part 3: Provisioning on existing Customer Organization | Watch & Understand | EASY | 7 min |
| RTMS Overview | Watch & Understand | EASY | 25 min |
| Webex Contact Center Developer Sandbox | Read & Understand | EASY | 30 min |
How to create Webex Contact Center Trial
This video demonstrates the process of creation Webex Contact Center Trial. To create a Trial it is not necessary to go through the ordering process. Trial tenants are a great option for partners who are willing to start with the configuration before billing started.
NOTE: By default the Webex Contact Center trial feature is not available in Partner Hubs. It can be activated only after approval. Please contact your PSM/CSM.
Provisioning with Creating a New Customer Organization
This video demonstrates how to create a new Customer organization by using Provisioning email generated in Web Order.
Note: Demonstration was done on Cisco internal lab environment and some options will not be visible in your production environment.
Provisioning on existing Customer Organization
This video demonstrates how to apply Webex Contact Center subscription to an existing Customer organization by using Provisioning email generated in Web Order. In our example the organization has a Webex Calling tenant already deployed.
Note: Demonstration was done on Cisco internal lab environment and some options will not be visible in your production environment.
RTMS Overview
Real Time Media Services (RTMS) is a media processing layer for Webex Contact Center customers. This video will discuss what RTMS is, how it fits into the existing Webex Contact Center ecosystem, the customer onboarding process and a brief description of our roadmap and feature support.
RTMS PDF: RTMS GA Launch.pdf
RTMS is a media processing layer for Webex Contact Center customers. This video will discuss what RTMS regional media is, how it fits into the existing Webex Contact Center ecosystem, the customer activation process and configuration of regional media.
RTMS Regional Media PDF: RTMS EA Regional Media.pdf
Webex Contact Center Developer Sandbox
A Contact Center Developer Sandbox provides you with administrator access to a licensed Webex organization. A licensed org lets you create and test capabilities of the Webex platform not available with Webex free plans.
To get started with a Sandbox please follow the instructions in Contact Center for Developers portal.
Congratulations, you have completed this lab! You can continue with the next one.
